Oversized shipments are subject to additional storage and handling fee: ie. An unfold able desk, fridge, mattress, laundry machine and etc.
A $0.25 storage fee per day will be charged on parcels not picked up 14 days after arrival
Customers are still responsible for tracking their packages. Even in the event a confirmation email is not received unclaimed packages will still be subject to storage fees after 14 days.If someone is picking up for you, please make sure they have a copy of your invoice, tracking number, and consent.
Please come to pick up your package after you have received the pickup notification from Mail to Border.
All parcels are usually checked in within one to two days, except during peak season.
If your package is been delivered, and you have not received any notification. Feel free to call us at 360-746-0952. We will be more than happy to assist you
No annual fee : At Mail to Border, there is no annual fee to pay. However you must register an account (Free of charge) You can still send your package to us without prior registration online. However it will delay the package receiving process. (REGISTERATION IS FREE) Our staff is more than happy to register your account for you in person.
THOSE NOT OPTING TO REGISTER AN ACCOUNT WILL BE SUBJECT TO A $2.00 SURCHARGE per package
At Mail to Border, we provide free email and/or SMS notification for package arrival. To receive the email/SMS notifications, please address your packages to the following:
We will be able to locate your account with your phone number. We have a lot of customer with same First and Last name.
Please make sure we have your correct Cell phone number and email on file for notification.
You can still send your package to us with out prior registration online. However it will delay the package receiving process, and a $2.00 surcharge
will apply per package. (REGISTERATION IS FREE) Our staff is more than happy to register your account for you in person.
Please make sure you register your name with your government issued ID. Your name on ID must match what is on the package to receive your package.
You can get your friends or family to pick up your package only if they provide us with the tracking number and the invoice or a written consent from you.
You can purchase credit in person with cash (no minimum amount) or online with credit card or Paypal at www.mailtoborder.com (minimum $10).
You can also pay every time you pick up the package. USD Cash Only.
The parcels are stored free of charge for a period of fourteen (14) days, beyond fourteen days $0.25/day/package storage fee will be applied.
Regardless of size, if a package arrives on a pallet or on a freight truck, through the loading dock or access to the forklift freight handling fees/pallet fee will apply.
NO SERVICE shall be rendered by Mail to Border for any receipt of package that is prohibited by applicable law or regulation of any federal, state, provincial, or local government in the origin or destination country.
It is your responsibility to ensure that a package sent to Mail to Border does not violate any federal, state, provincial, or local laws or regulations applicable to the shipment of the contents of that Package.
Any packages that require proof of age, such as tobacco and alcohol, must be picked up in person with a valid photo ID to show proof of age.
No live animals!
We do not accept C.O.D.'s.
If the package is badly damaged and poses a risk to our staff, we will refuse the delivery, and it will go back to the sender.
We do not provide third party insurance. You must arranged your own insurance for storing your packages at our facility. Valuable items should always be insured against loss or damage.
Packages and letters not picked up after 30 days will be disposed.
Mail to Border reserve the right to refuse any package sent to our facility.